The Big Book of Customer Service Training Games - Big Book Series - Peggy Carlaw - Books - McGraw-Hill Education - Europe - 9780070779747 - September 22, 1998
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The Big Book of Customer Service Training Games - Big Book Series Ed edition

Peggy Carlaw

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The Big Book of Customer Service Training Games - Big Book Series Ed edition

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, it utilizes techniques such as role-playing, charades, brainstorming, and debate.

209 pages, illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 22, 1998
ISBN13 9780070779747
Publishers McGraw-Hill Education - Europe
Pages 224
Dimensions 234 × 190 × 12 mm   ·   399 g
Language English  
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