Customer Friendly: The Organizational Architecture of Service - James T. Ziegenfuss - Books - University Press of America - 9780761837527 - March 15, 2007
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Customer Friendly: The Organizational Architecture of Service

James T. Ziegenfuss

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Customer Friendly: The Organizational Architecture of Service

246 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released March 15, 2007
ISBN13 9780761837527
Publishers University Press of America
Pages 246
Dimensions 161 × 239 × 23 mm   ·   494 g
Language English  
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