The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres - Wilson, John P., Ph.D. - Books - Kogan Page Ltd - 9780749450885 - December 3, 2008
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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Wilson, John P., Ph.D.

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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

336 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 3, 2008
ISBN13 9780749450885
Publishers Kogan Page Ltd
Pages 336
Dimensions 163 × 246 × 29 mm   ·   734 g
Language English  

See all of Wilson, John P., Ph.D. ( e.g. Hardcover Book )